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Privacy Policy

Privacy Policy
Effective Date: November 28, 2024

I Like Haircut Hairsalon (“we,” “us,” “our,” or “I Like Haircut”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website ilikehaircut.ca (the “Site”) or use our services at our salon, located at 1470 Prairie Avenue #1130, Port Coquitlam, BC, Canada.

By visiting the Site or using our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal information when you visit our Site, book services, or interact with us:

a. Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (for booking appointments or purchasing services)
  • Demographic information (e.g., age, gender, preferences for services such as haircuts, color treatments, etc.)

b. Technical Data

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages visited and time spent on the Site
  • Referring/Exit pages and date/time of visit

c. Usage Data

  • Service preferences (e.g., haircuts, color, highlights, keratin treatments)
  • Appointment history

d. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site, analyze trends, and improve our services. For more details on cookies, please see our [Cookie Policy].

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: To process appointments, bookings, and payments, and provide requested services such as haircuts, color treatments, keratin treatments, etc.
  • To communicate with you: To respond to inquiries, send booking confirmations, appointment reminders, and marketing communications (if you have consented).
  • To improve our services: To analyze Site usage, customer feedback, and preferences to enhance our services and customer experience.
  • To comply with legal obligations: To meet legal requirements, resolve disputes, and enforce our terms and conditions.

We will never use your personal data for purposes beyond the scope for which it was originally collected without your consent, unless required by law.

3. Legal Basis for Processing Personal Data (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal bases:

  • Consent: When you provide us with personal information to book appointments, subscribe to our newsletter, or interact with us, you consent to the processing of your data.
  • Contractual Necessity: We may process your data to fulfill a contract with you (e.g., providing the requested services or processing payments).
  • Legitimate Interests: We may use your data for our legitimate interests, such as improving our services, marketing, and customer support, provided these interests do not override your rights and freedoms.
  • Legal Obligation: We may process your data to comply with legal requirements, such as tax laws or consumer protection laws.

4. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following cases:

  • Service Providers: We may share your personal information with trusted third-party service providers who assist us in running our business, such as payment processors, email marketing platforms, and IT service providers. These service providers are required to handle your data in accordance with applicable data protection laws.
  • Legal Compliance: We may disclose your personal information if required by law or in response to legal processes, such as a court order or subpoena, to protect our rights, or to investigate fraud or illegal activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owners.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your personal data is no longer needed, we will securely delete or anonymize it.

For example, appointment data may be retained for a period of up to [insert duration, e.g., 5 years] for business and accounting purposes, while marketing data may be retained until you unsubscribe from our communications.

6. Your Rights Under the GDPR

As a user, you have several important rights under the GDPR:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data in certain circumstances (e.g., while we are verifying your data or dealing with a complaint).
  • Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to the processing of your personal data for direct marketing purposes or for processing based on legitimate interests.
  • Right to Withdraw Consent: If we process your data based on your consent (e.g., marketing communications), you can withdraw your consent at any time.

To exercise any of these rights, please contact us at the contact details below.

7. Security of Your Personal Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, firewalls, and restricted access controls.

However, please note that no method of data transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.

8. International Data Transfers

As our business operates in Canada, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) or your country of residence. We ensure that any such transfer is subject to appropriate safeguards, such as the use of Standard Contractual Clauses (SCCs), to protect your privacy rights in accordance with GDPR.

9. Children’s Privacy

Our Site and services are not intended for children under the age of 16, and we do not knowingly collect or process personal data from children. If we become aware that we have collected personal data from a child under the age of 16, we will take steps to delete such data.

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites, and this Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information.

12. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. Cookies are small files stored on your device when you visit our website.

a. What Are Cookies?

Cookies are small pieces of data stored by your browser on your device. They help us remember your preferences and improve your user experience. Some cookies are necessary for the basic functioning of the Site, while others help us analyze how you use the Site.

b. Types of Cookies We Use

  • Strictly Necessary Cookies: These cookies are essential for the operation of our website. They enable you to navigate the Site and use its features, such as accessing secure areas or completing booking forms.
  • Performance Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often. This data helps us improve the performance and design of the Site.
  • Functional Cookies: These cookies allow us to remember choices you make (such as your preferred language or region) and provide enhanced, personalized features.
  • Targeting or Advertising Cookies: These cookies track your browsing activities and allow us to display ads that are more relevant to you, both on our website and third-party sites.

c. Managing Cookies

You can manage your cookie preferences through your browser settings. Most web browsers allow you to block or delete cookies. However, please note that blocking or deleting cookies may impact your experience on the Site, including limiting the functionality of certain features.

For more information on how we use cookies, please refer to our detailed [Cookie Policy] [Insert link].

13. Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that significantly affects you. However, certain automated processes may be involved in processing your data, such as confirming appointments, sending marketing emails, or managing transactions. These processes are used solely to improve your user experience and are not intended to make significant decisions that directly affect you without your intervention.

14. Your Right to Lodge a Complaint

If you believe that we have infringed your rights under the GDPR or other applicable data protection laws, you have the right to lodge a complaint with a supervisory authority.

  • If you are located within the European Union (EU), you can lodge a complaint with the data protection authority in the member state where you reside, work, or where the alleged infringement took place.
  • If you are located outside the EU, we recommend you contact your local data protection authority.

For more information on how to contact the relevant authority, visit the European Data Protection Board (EDPB) website or your local regulatory body.

15. Minors and Parental Consent

Our services are intended for individuals aged 16 or older. We do not knowingly collect personal data from individuals under 16 years of age. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [Insert your contact email address], and we will take appropriate steps to address the issue.

16. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. If we make significant changes, we will notify you by posting a prominent notice on the Site or by sending you an email notification, where applicable. All updates will be reflected by the “Effective Date” at the top of this page.

We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal data. Continued use of our services and the Site after any changes to this Privacy Policy constitutes your acceptance of those changes.

17. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the following details:

I Like Haircut Hairsalon
1470 Prairie Avenue #1130
Port Coquitlam, BC, Canada
Email: quypham7007@gmail.com
Phone: (604)945-0434
Website: www.ilikehaircut.ca