Home / Refund & Return Policy

Refund & Return Policy

Refunds and Returns Policy

1. Introduction

Welcome to Ilikehaircut.ca (“Website”). At “I Like Haircut Hairsalon,” we value customer satisfaction and are committed to providing high-quality products and services. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning physical products purchased through our Website or in-store. By using our services or purchasing our products, you agree to this policy.

2. Products Covered

This policy applies exclusively to physical products sold by “I Like Haircut Hairsalon.” Services such as haircuts, colors, and other grooming services are non-refundable once rendered.

3. Eligibility for Returns

To qualify for a return or refund, the following conditions must be met:

  • The product must be unused, unopened, and in its original condition and packaging.
  • The product must be returned within 14 days of purchase.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Certain items, including personalized or final-sale products, are not eligible for return and will be indicated as such at the time of purchase.

4. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact our customer support team via email at quypham7007@gmail.com with the following details:
    • Your name
    • Order number
    • Description of the product
    • Reason for the return
  2. Our team will review your request and respond within 2-3 business days with instructions on the return process.
  3. If approved, package the product securely to prevent damage during transit and ship it to the following address: I Like Haircut Hairsalon 1470 Prairie Avenue #1130, Port Coquitlam, BC, Canada

5. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the product is defective, damaged, or incorrect.
  • If the product is defective or incorrect, we will provide a prepaid return shipping label.

6. Refund Process

  • Once the returned product is received and inspected, refunds will be issued to the original payment method within 7-10 business days.
  • Refunds are subject to approval based on the condition of the returned product.
  • Shipping fees (if applicable) are non-refundable unless the return is due to our error.

7. Exchanges

We do not process direct exchanges. If you wish to exchange a product, please initiate a return as described above and place a new order for the desired item.

8. Non-Returnable Items

The following products are non-returnable:

  • Opened or used items
  • Personalized or customized products
  • Clearance or final sale items

9. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us immediately at quypham7007@gmail.com with photos of the damage or defect.
  2. Upon verification, we will provide a replacement, refund, or other resolution at no additional cost to you.

10. Contact Information for Customer Support

For any questions or assistance regarding returns and refunds, please contact us:

11. Policy Updates

“I Like Haircut Hairsalon” reserves the right to update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting to our Website.

Effective Date: November 28, 2024